Updates on City of San José Services and/or Operations . (more information)

COVID-19 Guidance for Employers, Workers and Businesses

The novel coronavirus (COVID-19) outbreak is creating a challenging business climate in San Jose and across the country. We are providing this page to serve as a centralized resource for employers, employees, small businesses and non-profits to discover critical resource information. To suggest an addition, email  


 NEW: Revisions to Santa Clara County Public Health Order: On March 31, Santa Clara County issued a revised Public Health Order, effective 11:59 p.m. The new Order extends the stay-at-home order through May 3, issues new directives for public recreation, and further restricts construction activities. “Essential” businesses, such as grocery stores, must develop and post a “social distancing protocol” by April 3. These changes are being made to further slow the spread of COVID-19.
News release
Updated FAQ 

NEW: Questions about solid waste management during shelter-in-place? Get all the details on scheduled pick-ups, reducing waste and donating food here.

NEW:  Join us 3-4:30 pm PDT Thursday, April 2 for an interactive webinar on resources available for small businesses. Event includes reps from SBA and the Small Business Development Center. Sign up to reserve a space!

NEW: Watch the video -- Mayor Sam Liccardo discusses small business support with local partners during a panel discussion hosted by the svo.

NEWStart Small Think Big provides high-quality legal, financial and marketing services, at no cost to help under-resourced entrepreneurs so that owners can build wealth for themselves, their families and communities 

UpdatedFrequently Asked Questions about “essential businesses,” and more.  

BlogIns and outs of applying for SBA loans 

Sign up for the latest San Jose Flash Reports







Financial Assistance, Tax Assistance and Technical Support 

SBA Disaster Assistance Loans: If your business or not-for-profit has suffered substantial economic injury in a declared disaster area, you may be eligible to apply for a Small Business Administration (SBA) Economic Injury Disaster Loan. These loans generally offer up to $2 million in assistance to businesses experiencing temporary loss of revenue. 

Apply through the SBA portal.  

We’re here to help! partners SBDCAnewAmericaMBDA, and SCORE are available to help prepare loan paperwork, and speak your language. 

Deferred Business Taxes for San Jose businesses: The City Council has extended the City’s existing Business Tax Amnesty program through June 30, 2020, for any business that wants to extend the time period to pay. 

Delayed State Payroll and Income Taxes: Employers experiencing a hardship as a result of COVID-19 may request up to a 60-day extension to file their state payroll reports without penalty or interest. Call the EDD’s helpline for more info: 1-888-745-3886 

Delayed Federal Tax Deadlines: The IRS has announced tax deadline changes for 2019 federal tax submissions and business tax payments have been deferred as well. 

Layoff Aversion: Did you know there are ways to avoid laying off workers? The Unemployment Insurance Work Sharing Program allows you to retain trained employees by partially off-setting wages due to lost hours.  

Rapid Response: work2future’s Rapid Response teams will meet with you to discuss your needs, help avert potential layoffs, and provide immediate services to assist workers facing job losses. To discuss options, please contact work2future. 

Help With Your is a City of San Jose-led team of more than 30 programs that help small businesses. Partners offer free or low-cost mentoring, classes, and other support on many topics including access to capital, business planning, marketing, and legal issues including commercial leases.   

Resources are changing quickly. Check back regularly for updates.  

COVID-19-Related Information Resources 

UpdatedRecommendations for businesses and workplaces (Santa Clara County Public Health)  

UpdatedDetailed FAQ on the Public Health Order ordering most employees in Santa Clara County to stay at home. The FAQ is available in multiple languages.  

Ask a Question: The County is available to answer questions about the Shelter-in-Place Public Health Order, including guidance for business. You can fill out a form and receive a response. To reach City of San Jose Economic Development Staff on issues related to COVID-19, email us.  

Health Care Provider Resources: The County has a special page for information useful to the healthcare industry.  

Telework assistance: Remote work is being aided by several technology companies that are offering free or expanded services for small businesses. See OpenForBusiness for more information. Many enterprises are using Zoom or Cisco’s WebEx, both San Jose-based businesses. 

the svo resource list: the silicon valley organization has begun compiling useful business links and resources, with a focus on local partners and priorties.   

Outreach Information for Business: Access posters, FAQs, and workplace-health guidance from Santa Clara County Public Health.   

CDC Health Guidance: The Centers for Disease Control has a dedicated page for businesses on COVID-19-related information. 

Additional Guidance to Protect Workers: From the State Department of Industrial Relations. 

Get Involved 

Silicon Valley Strong: Stay informed and look out for each other. That’s the message of Silicon Valley Strong, which serves as a hub with critical updates and resources for vulnerable neighbors. You can also sign up to volunteer and stay informed on ways to help.  

Silicon Valley Strong Fund: a partnership between the City of San José and the Silicon Valley Community Foundation, the new Fund will help three groups: Residents, small businesses and community-based organizations. Please give generously! 

COVID-19 Coronavirus Response Fund: Join the Valley’s tech heavyweights by donating to this fund focused on immediate financial assistance to help pay rent or meet other basic needs. The program is being administered by Sacred Heart Community Services in conjunction with its county-wide Homelessness Prevention System partners 





Help with Financial Needs 

Unemployment: Employees who have reduced hours or have been laid off due to COVID-19 can file an Unemployment Insurance claim through EDD to get partial wage replacement and benefit payments. Parents having to stay at home with their children due to school closures may qualify.  

Disability: Employees who are unable to work due to having or being exposed to COVID-19 (certified by a medical professional) may file a Disability Insurance (DI) claim for short-term partial wage replacement payments.  

Homeless Prevention Fund: Low-income Santa Clara County residents may now apply to this fund for direct financial assistance, based on documented loss of income as a result of COVID-19 impacts (maximum of $4,000 per month). Eligibility requirements apply. More information is HERE. Apply HERE.   

Caring for Others: Those employees who are staying home to care for an ill or quarantined family member with COVID-19 (certified by a medical professional), can file a Paid Family Leave (PFL) claim which provides up to six weeks of partial wage replacement benefit payments. 

Loss of Medical Coverage: Laid off employees who had insurance coverage through their employer are eligible to maintain their insurance both through COBRA and Covered California. For COBRA, inquire with your employer about benefits or with the Department of Labor – Employee Benefits Security Administration if your employer has gone out of business or stopped offering coverage.  The Covered California website has information about enrollment and requirements.  

Temporary Eviction Protections:  The San José City Council has enacted a temporary residential eviction moratorium in response to the COVID-19 pandemic. The moratorium will be in effect at least until April 17.  Documentation of COVID-related impacts (loss of income) are required.  For more information, email, or call the Rent Stabilization Program at (408) 975-4480. 

“Slow” Foreclosures: Borrowers who are experiencing financial challenges due to COVID-19 are strongly encouraged to contact their mortgage servicer to explore their options as some banks and financial institutions may be offering relaxed requirements.   

Summary Chart of State Resources: All of the relevant State of California financial resources for workers are summarized in a helpful chart from the State Labor and Workforce Development Agency.


General Information 

Stay up to dateSubscribe to the City of San Jose’s Flash Reports for the latest updates on city services, guidance and news.  

Understand the Public Health Order: The County has a regularly updated list of frequently asked questions about the shelter-in-place order. It is available in multiple languges.  

Stay Healthy: The CDC’s main page for how to protect yourself and what to do if you are sick.  

Labor LawsQuestions and answers on laws enforced by the Labor Commissioner, including information on paid sick time. 

Ask a Question: The County is available to answer questions or concerns about the Shelter-in-Place Public Health Order, including guidance for business. You can fill out a form and receive a response. To reach City of San Jose Economic Development Staff on issues related to COVID-19, email us.  

Report a concern: To report a non-urgent concern about a business operating against the Shelter-in-Place Public Health Order, call (408) 792-2300 to leave a message. You may remain anonymous. You may also email

Get Involved

Support local business: A number of business groups have begun posting updated information on restaurants offering take-out.  

San Jose Downtown Association 

Japantown Business Association 

the silicon valley organization 

Silicon Valley Strong: Stay informed and look out for each other. That’s the message of Silicon Valley Strong, which serves as a hub with critical updates and resources for vulnerable neighbors. You can also sign up to volunteer and stay informed on ways to help.